How long does it take to process my order?

Each piece is made to order. Please allow approximately 2–5 business days for production before your order ships.

How long does shipping take?

Shipping times vary by destination and product. Most orders arrive within 5–10 business days after production is complete.

Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking details.

Can I change or cancel my order?

Because each item is made specifically for you, orders enter production quickly. Changes or cancellations cannot be guaranteed once production has begun.

Are Maison de Noëlle products made to order?

Yes. Many of our pieces are thoughtfully produced on demand, allowing us to offer distinctive designs while reducing unnecessary inventory and waste.

Will the colors look exactly like they do online?

We make every effort to represent our products accurately. Slight variations in color may occur due to screen settings, printing processes, and material differences.

Are there slight variations between products?

Yes. Because our pieces are individually produced, subtle differences in placement, color, or finish may occur. These variations are considered part of the character of a made-to-order piece.

What is your return policy?

Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selections, or personal preference.

What if my order arrives damaged or incorrect?

Please contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and work to make it right.

What if my package is lost?

If your tracking information shows an unusual delay or your package appears to be lost in transit, please contact us so we can assist you with the next steps.

Do you offer exchanges?

We are unable to offer traditional exchanges on made-to-order products. If there is an issue with your order, please contact us and we will be happy to review it.

Can I send an order as a gift?

Absolutely. Our home accents make beautiful gifts. You may ship your order directly to the recipient by entering their address at checkout.

Will prices or packing slips be included with gift orders?

Packing details may vary depending on the fulfillment partner used for your item. We recommend contacting us before ordering if your purchase is being sent directly as a gift.

Do items in the same order ship together?

Not always. Some products may be created at different production facilities and may arrive in separate packages.

Do you ship internationally?

International shipping availability is shown at checkout based on your destination and the products selected.

Will I have to pay customs or import fees?

International customers may be responsible for customs duties, taxes, or import fees assessed by their country. These charges are not included in the purchase price.

How should I care for my Maison de Noëlle piece?

Care instructions vary by product and material. Please refer to the individual product listing for recommended care.

Do you offer personalized or custom pieces?

Select collections may offer customization. Available personalization options will be clearly noted on the product page.

How can I contact Maison de Noëlle?

For assistance with your order or questions about a product, please contact us through our Contact page. We aim to respond within 1–2 business days.

What makes Maison de Noëlle different?

Maison de Noëlle is designed for the home that feels collected, expressive, and refined. Our collections pair distinctive artwork and elevated styling with pieces created to bring character to everyday spaces.